Refund Policy

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At Awaken Your Potential, we take pride in delivering high-quality baseball equipment. If your item arrives damaged, we’re here to help—under specific conditions outlined below.

Eligibility for Refunds

We only offer refunds if the following conditions are met:

• The item arrived damaged upon delivery

• You submit your refund request within 15 days of receiving the item

• You provide photo or video proof clearly showing the damage

Refunds will not be granted for:

• Buyer’s remorse

• Wrong size or style ordered

• Normal wear and tear or damage caused after delivery

• Requests made after 15 days

How to Request a Refund

To request a refund for a damaged item:

1. Email us at Awakenyourpotentialbb@gmail.com with the subject line: Refund Request – Damaged Item

2. Include the following in your email:

   • Your order number

   • A description of the damage

   • Clear photo(s) or video proof of the damage

   • The date you received the item

Refund Review Process

Once we receive your request, our team will:

• Review the submitted information and proof

• Determine if the damage qualifies for a refund

• Notify you via email of our decision within 3–5 business days

All refund approvals are made at the sole discretion of Awaken Your Potential.

Approved Refunds

If your refund is approved:

• It will be processed back to your original payment method

• Funds typically appear within 5–10 business days, depending on your bank or card issuer

Need Help?

For any questions regarding our refund policy or a pending request, please contact us at:
📧 Awakenyourpotentialbb@gmail.com
 

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